A parent expresses concern about a low test grade assigned to their child. What is the first step a school counselor should take to address this concern?

The first step a school counselor should take when addressing a parent's concern about their child's low test grade is to meet with the teacher to discuss the student's performance. This approach allows the counselor to gather relevant information about the context of the test grade, including the assessment methods used, the student’s classroom behavior, participation, and any external factors that may have impacted the student’s performance.

By communicating directly with the teacher, the counselor can ensure they have a comprehensive understanding of the situation before involving the parent further. This information will be valuable when discussing the matter with the parent, as it equips the counselor to provide constructive insights and potential solutions. Understanding the academic environment and the teacher's perspective helps in forming a supportive response that can address the parent's concerns effectively.